isobetTerms of Use

We at isobet operate a live-dealer and sportsbook platform accepting deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks. These terms outline how we manage accounts, process withdrawals, handle disputes, and protect your data on our platform.

When you create an account on isobet, you agree to comply with these terms and all applicable laws in your jurisdiction. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited.

This document covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. Please read it carefully before using isobet.

Account Opening and Verification on isobet

To open an account on isobet, you must provide a valid email address, create a password, and complete basic registration. You must be of legal age in your jurisdiction to use our platform. During registration, you agree to provide accurate information and keep your account details current.

Before your first withdrawal, we require account verification. You must submit your full name, date of birth, national ID number, and proof of address. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang typically complete verification within one business day. We use this information to comply with anti-money-laundering (AML) regulations and to protect both you and isobet from fraud.

Your account is personal and non-transferable. You are responsible for keeping your password confidential. We recommend enabling two-factor authentication (2FA) in your account settings. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from unauthorized access if you have failed to protect your password or enable 2FA.

Deposits and Withdrawals

We accept deposits on isobet via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly or within hours depending on your payment method. There are no deposit fees charged by isobet; your bank or payment provider may apply their own transfer charges.

Withdrawals from isobet are processed to your registered payment method. Standard timelines are 1–3 business days for mobile banking, local payment, online payment, and e-wallet; 2–5 business days for bank transfers; and within 24 hours for mobile banking and local payment. All withdrawal requests are reviewed for compliance before processing. We do not charge withdrawal fees. Your bank or payment provider may apply transfer charges.

We reserve the right to delay or refuse a withdrawal if we suspect fraud, money laundering, or violation of these terms. If your account is flagged for review, we will notify you and provide a reasonable opportunity to respond. During major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, payment processing may experience standard delays.

Bonus Terms and Conditions

We may offer promotional bonuses on isobet from time to time. Any bonus offer is subject to specific terms, which we will communicate clearly at the time of the promotion. Bonuses may carry wagering requirements, minimum odds, or other conditions. You must meet all stated conditions before you can withdraw bonus funds.

We reserve the right to cancel, modify, or withdraw any bonus offer at any time. If we suspect abuse of a bonus offer—such as placing bets designed to guarantee a profit regardless of outcome—we may forfeit the bonus and any associated winnings. Bonus terms are binding once you accept the offer on isobet.

Dispute Resolution and Complaints

If you have a complaint about your account, a transaction, or our service on isobet, contact our support team. We will investigate your complaint and respond within 5 business days. If you are not satisfied with our response, you may escalate your complaint to our management team.

We are committed to resolving disputes fairly and transparently. If we cannot reach agreement, you may pursue legal remedies available in your jurisdiction. Any legal action must be brought within one year of the event giving rise to the claim. We encourage you to attempt resolution through our support team before pursuing legal action.

Data Protection and Privacy

We collect and store your personal information to operate isobet, process transactions, and comply with legal obligations. Your data is encrypted and stored on secure servers. We do not share your information with third parties except where required by law or payment partners.

You have the right to access, correct, or delete your personal data. You may request a copy of your data or ask us to delete your account by contacting our support team. We will comply with your request within 30 days, subject to legal and regulatory requirements. For full details, see our Privacy Policy.

Jurisdiction Notice and Liability

We provide isobet on an "as is" basis. We do not warrant that our platform is error-free, uninterrupted, or free from viruses or malicious code. We are not liable for any indirect, incidental, or consequential damages arising from your use of isobet, including loss of profits or data.

We reserve the right to suspend or terminate your account if you violate these terms, engage in fraud, or use isobet in violation of applicable law. Termination is at our sole discretion. Upon termination, we will return any remaining balance in your account, subject to any outstanding disputes or legal obligations.

These terms are governed by the laws of the jurisdiction in which isobet operates. By using our platform, you consent to the exclusive jurisdiction of the courts in that jurisdiction for any legal disputes.