isobetFrequently Asked Questions
Users on isobet ask about account setup, deposit and withdrawal methods, game rules, security practices, and how our platform operates across supported jurisdictions. This page answers the most common questions so you can understand how to use isobet safely and effectively.
We at isobet have compiled this FAQ to help you navigate account registration, payment flows, live-dealer table mechanics, and security features without needing to contact support for routine inquiries. If your question is not covered here, our support team responds within two hours during standard hours, and we encourage you to review our full terms and legal notice for detailed policy information.
This FAQ covers account and registration basics, payment methods including DANA, e-wallet, mobile banking, and bank transfers, game rules for football betting and live tables, and security practices such as KYC verification and two-factor authentication. For questions about specific promotions, withdrawal delays, or account disputes, please contact our support team directly through the in-app chat or email.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
- Game rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection and jurisdiction notice
We require a clear photograph of your national identity card, passport, or driver's license, plus a proof-of-address document dated within the last three months—such as a utility bill, bank statement, or rental agreement. Our verification team reviews these documents within 24 hours. Once approved, your account gains access to full withdrawal functionality and higher account preferences. If your documents are rejected, we notify you via email with the specific reason and instructions for resubmission. We use a third-party identity verification vendor to cross-check your documents against fraud databases; this vendor does not retain your documents after verification is complete.
Before you begin, read our terms and conditions, which cover account eligibility, deposit and withdrawal policies, and dispute resolution. Our legal notice explains that our services are available only where local law permits and that you are responsible for verifying compliance with your jurisdiction's law. For live-dealer tables such as blackjack, roulette, baccarat, and Dragon Tiger, familiarize yourself with table limits, settlement timing, and dealer rules. For football betting, understand how odds are quoted, when markets close, and how we settle bets after Liga 1, Piala AFF, and international matches. Our FAQ and in-app help sections provide game-specific guidance.
Payments and transactions
We at isobet do not charge deposit or withdrawal fees. However, your payment provider—such as DANA, e-wallet, mobile banking, local payment, or your bank (online payment, e-wallet, mobile banking, local payment)—may apply its own charges. Check your payment provider's fee schedule before depositing. Withdrawal requests are processed during business hours; bank transfers may take one to two hours to settle, while e-wallet transfers typically complete within minutes. If you are charged a fee by your provider, contact them directly for a refund or explanation.
Yes. We at isobet accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment accounts. These transfers settle during business hours and typically take one to two hours to credit your isobet balance. We also support e-wallet deposits via online payment, e-wallet, mobile banking, local payment, and online payment, which settle within seconds to five minutes depending on your provider. When you initiate a bank transfer, our system provides you with a unique reference number; include this number in your transfer memo so we can match the deposit to your account. If your transfer does not appear within two hours, contact our support team with your bank confirmation receipt.
Our weekly cashback offer credits a percentage of your net losses on live-dealer tables and sportsbook markets back to your account balance each Monday. The cashback percentage and eligibility criteria are displayed in the promotions section of your account. Cashback is calculated based on your activity during the previous calendar week and is credited automatically; no claim is required. Cashback funds are subject to the same withdrawal and account rules as regular deposits. During major events such as Idul Fitri or Piala AFF, cashback terms may be adjusted; check the promotions page for current details.
Game rules and support
We at isobet use industry-standard encryption (TLS 1.2 or higher) to protect all data transmitted between your device and our servers. Your password is hashed and never stored in plain text. We enable two-factor authentication on all accounts to prevent unauthorized access. Your personal information is used only to verify your identity, process deposits and withdrawals, settle bets, and communicate with you about your account. We do not sell or share your data with third parties except as required by law or to process payments. Our privacy policy provides full details about data retention, access controls, and your rights.
Our support team targets a response time of two hours for all inquiries submitted via in-app chat, email, or contact form. During peak hours (18:00 to 23:00 Jakarta time), response times may extend to four hours. On public holidays such as Idul Adha, Imlek, and Nyepi, our team operates on a reduced schedule with response times of up to eight hours. We do not offer live phone support; all communication is handled through written channels to maintain a record of your request and our resolution. For urgent account security issues, flag your message as "urgent" in the support form.
Our live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo—stream directly from our studios in Jakarta and other supported locations. Each table has a minimum and maximum bet limit displayed before you join. You place your bet using your account balance, and the dealer or game engine resolves the outcome in real time. Bets are settled immediately, and your account balance updates within seconds. All live tables support multilingual dealers and chat functions. If you experience a connection drop during a game, your bet is held and the outcome is applied to your account once connectivity restores.
We at isobet offer football markets on Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League, and other major tournaments. Select a match, choose your market (win/draw/loss, over/under goals, correct score, etc.), enter your stake, and confirm your bet. Odds are locked at the moment you place the bet. Markets close shortly before kickoff. Bets are settled automatically based on the official match result within minutes of the final whistle. You can view your bet history and settlement status in your account under "My Bets." If a match is postponed or abandoned, we apply standard settlement rules as outlined in our terms.
If your withdrawal from isobet is delayed beyond the expected timeframe, first verify that your account holds sufficient funds and that no pending bets or disputes exist. Second, confirm that your registered payment method (e-wallet, mobile banking, local payment, or bank account) is still active. Third, check your account history to ensure the withdrawal request shows "processing" rather than "pending." If all steps are complete and the withdrawal remains unprocessed after 48 hours, contact our support team with your withdrawal reference number. We will investigate with your payment processor and provide a resolution or, if necessary, process a refund to your isobet account balance.
Yes. On the login page, click "Forgot password?" and enter your registered email address. We will send you a password reset link valid for subject to verification. Click the link, enter a new password, and confirm. Your new password takes effect immediately. If you do not receive the reset email within five minutes, check your spam folder or contact our support team. For security reasons, we do not reset passwords over the phone or chat; all resets must be initiated through the email link. If you cannot access your registered email address, contact support with proof of identity to regain account access.
Two-factor authentication (2FA) is strongly recommended and is required for all withdrawal requests. When you enable 2FA, you receive a one-time code via SMS or authenticator app each time you log in or initiate a withdrawal. This adds a layer of security to prevent unauthorized access even if your password is compromised. You can enable 2FA in your account settings under "Security." If you lose access to your 2FA device, contact our support team with proof of identity to disable it and regain account access. We at isobet encourage all users to enable 2FA as soon as they register.
The minimum deposit amount on isobet is displayed during the deposit process and varies by payment method. E-wallet deposits via online payment, e-wallet, mobile banking, and local payment typically have a lower minimum than bank transfers. Check the deposit page for current minimums. There is no maximum account preferences, though your account may have a daily or monthly deposit cap based on your account tier and verification status. If you wish to increase your account preferences, contact our support team or complete additional verification steps as requested.