isobet Platform Privacy Notice

This page describes what we collect when you use isobet and how we keep that data protected. We at isobet take your privacy seriously and comply with applicable data protection laws in the jurisdictions where our services operate.

Our platform processes personal information to verify your identity, process deposits and withdrawals, settle bets, and communicate with you about your account. We use industry-standard encryption and secure servers to safeguard your data. Your information is never sold to third parties without your consent, except where required by law.

We operate from Jakarta and serve users in supported jurisdictions where online gaming is permitted by local law. Our services are available only where applicable law permits. We do not offer our services in jurisdictions where online wagering is prohibited.

What we collect on isobet

When you open an account on isobet, we collect your full name, date of birth, email address, phone number, and residential address. During account verification (KYC), we request a copy of your national identity card, passport, or driver's license, plus proof of address such as a utility bill or bank statement. We also collect your payment method details—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian bank account information—to process deposits and withdrawals.

Our isobet platform logs your activity on the site: which games you access, bet amounts, settlement outcomes, login times, and IP address. We use cookies and similar tracking technologies to remember your preferences and improve your experience. If you contact our support team, we retain your messages and any attachments you send.

How we use your data on isobet

We at isobet use your personal information to verify your identity and prevent fraud, money laundering, and underage access. Your payment details are used solely to process deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks, and to settle withdrawals. We analyze your account activity to detect suspicious patterns and protect against unauthorized access.

Our isobet platform may send you account notifications, promotional offers, and updates about new live-dealer tables, sportsbook markets, or slot games. You can opt out of marketing emails at any time. We do not share your data with third parties except payment processors, identity verification vendors, and legal authorities when required by law.

We retain your account data for as long as your isobet account remains active, plus a retention period after closure to comply with anti-money-laundering regulations. Deleted account data is purged from our active systems within 90 days, though backup copies may persist for up to one year for disaster recovery.

Your rights and our commitments

You have the right to access, correct, or request deletion of your personal data held by isobet, subject to legal and regulatory obligations. If you believe we have mishandled your information, you may lodge a complaint with the relevant data protection authority in your jurisdiction. Our isobet support team can assist with data access requests; contact us via the channels listed below.

We at isobet use two-factor authentication (2FA) to protect your account from unauthorized login. We recommend enabling 2FA in your account settings. Our servers may sit outside your jurisdiction; by using isobet, you consent to the transfer and processing of your data in those locations. We encrypt sensitive data in transit and at rest using industry-standard protocols.

This privacy notice may be updated from time to time. We will notify you of material changes via email or by posting a notice on our isobet platform. Continued use of isobet after such changes constitutes your acceptance of the updated policy. For questions about how we handle your data, contact our support team at the address provided in your account settings.